Critical Data Lost!

The raid array in the server reported 2 failed drives so we lost a VMware data store. The disks came backup but the vmdk file is corrupt (although vmware tools don't report it as faulty). On the advice of our support company we have replaced a single drive and are waiting for the raid array to rebuild however that may not help. We also have a backup of the faulty vmdk. There is approx 450Gb of data which is critical to us. What can we/you do next?

I managed to delete all my files and recycle bin from an ADVENT laptop so that I could take to get laptop hinge repaired, hinge cannot be repaired and turns out I did not copy my stuff to USB properly. Need to recover, photos, excel sheets, word docs, vmdk and email pst history

Its a Seagate 1tb hard drive Model SRD00F1 that has a blue light blinking when plugged in but stopped showing upon the computer altogether a couple of weeks ago. I've VMDK files and the VMWare partition seems corrupt. I've bought a new cable, which made no difference. It doesn't appear in disk utility or any other way on my Mac and I have tried to see it on another Mac with no success. It contains my entire work portfolio and all my photos from the past few years. Computers do not recognise the external hard drive.

Spilt some blue liquid from a dehumidifier on my laptop and now cant retrieve the VM Ware data off the hard-drive.
PCB board seems damaged. Tried ordering a new pcb board but cant find the exact match so ordered a similar one that doesnt work. Got suggested to solder off the rom from the broken one onto the new PCB board but not sure whether that would work.

I have an issue with my unrooted vmdk LG G2 D802 32GB Korean version. I updated the software using LG Software Updater and everything went fine (download and update process) until first reboot after update. After the phone turned on the following message was displayed on the screen: 'Unfortunately, settings has stopped' and nothing happened after. After every another reboot the situation is the same.
I am unable to start my phone in recovery mode (I also didn't do the backup thinking it will be only a simple software update without any issues). The only mode I can start my phone in is hard reset mode which I want to avoid.
I was wondering if you are able to fix my phone without any data loss or to recover the data especially photos if the fix without hard reset is impossible.

It's Western Digital Question Time

Lately I've had a lot of faulty Western Digital hard drives to deal with. Some people are wanting them repaired, others are wanting the data taking off of them. Here are some of the enquiries:

I own a WD Passport external hard drive (1TB) which has stopped appearing on laptop so I am unable to access my files. It appears on 'open devices' on the laptop and the files are accessible when I plug it into my tv. When plugged into my laptop I hear a faint clicking sound. How much would it cost to recover my files?

Is it possible to get a budget quote to recover the data from a failed Hitachi HTS541616J9SA00 laptop HDD please? The drive makes a mechanical clicking noise on power up and does not register as an accessible device from the OS.

Western Digital MyPassport external hard drive has started clicking, and does not show up on my computer. It is formatted to a Mac.

My Passport Ultra 2TB (bought 25/10/2016) has stopped working, when I unplug-plug it starts, lights on, spins, but beeps 7 times, pause, 3 times, pause, 3 times and stops, sometimes in loops (7-3-3). After a few research, I assumed the problem is from the hardware. It didn't dropped, it is always safely connected as a backup disc, I had to carry it with me several times, always in safe conditions. First, I would like to know if I can do something about it on my own first or extract the datas with you without breaking the warranty, as you do not appear an the official WD's list.

The HD can't be opened from any device.

Drive spins up but is not recognised by BIOS or by Windows. Possible controller issue? If possible would like it repaired, but if not the photos and documents in the user area are my priority. 2TB Seagate Barracuda, DOM 07/12

I have an encrypted hard drive that is not allowing me to access my files. typically, when I plug in the Seagate external hard drive, a message pops up and asks for my password. Now, when I plug it it, I do not get a prompt for a password. I can see my folders and files, but when I try to access them, I get a message that says I do not have access. It has not been dropped/ damaged. I really need to access the data! Hope this is something you can deal with.

Hard Drive Help

computer science labsHi Everyone, the following questions came in via the web site and represent typical hard drive problems that many of us experience. If you are unable to recover the data yourself, data recovery sites like http://computersciencelabs.com/ provide data recovery services across the UK.

I have a Western Digital 1TB Caviar Green drive where the pcb has been damaged. I already have a replacement pcb but understand that the chip on the old pcb needs to be transferred onto the replacement pcb. The pcb does not have a u12 chip but does have the Marvell controller chip which I believe is the chip that needs to be transferred. Are you able to transfer the chip across and what price would you charge?

Western Digital My Passport 1TB external drive powers up and light comes on. It sounds like everything is spinning OK and I can see the disk drive in the Device Manager but it won't show up in Windows Explorer. If I run the WD diagnostics it sees the disk but fails. In Disk Management it shows the disk but can't initialise it due to an I/O device error. I would like to recover the data off the disk if possible. I'm not bothered about getting the disk working again if I can just get the data back.

Drive whirrs, clicks twice , repeats several times and isn't accessible. Got black screen of death, Windows won't load. Can't access system at all and wrongly thought data backed up in Dropbox. Think I'm on Windows 7. Really need to get this data back. Had guy out from a call-out company and all he could offer was to restart Windows but lose all data. Do you think you can retrieve my data or should I just give up?

I need all photos recovered from a Galaxy S3. Can you assist?

Touro Mobile USB 3.0 500 GB/Go External Harddrive. My external harddrive seems to have a dodgy connection – it will momentarily pair to the computer but then stops. Is there anything you can do to recover the files from it?

Does there anyone who can help me with my Lacie 5big network 2 please? My Lacie has been desynchronized. Its showing red light… My external portable hard drive suddenly stopped being found by my laptop. I searched for it on drive manager. Found it and tried to re-initialise it but came back with an I/O error. It has a lot of data on it (mostly music). Any suggestions? How much would recovery cost?

In all theses cases data recovery cost vary between £500 and £2000, so obviously your data has got to be worth that amount to you.

Phone Data Recovery

Galaxy s7Two cases in this latest post of people wanting their phone data recovered. I am seeing more and more phone related data recovery enquiries.

I dropped my Samsung Galaxy S7 in the sea 2 weeks ago in New Zealand. The phone still rings & vibrates, but the screen is damaged & cannot see anything. Would love to know if you can recover any of my photos etc I only dropped it in about 2 inches of water for about 1 minute.

Iphone 4s stuck on apple/recovery screen. Tried various resets to no avail… Up to date itunes backup not available. Only option left seems to be hard reset with loss of data. Possibly happened when son either initiated software update or reset – unsure. Would like to recover photos

In general, when dealing with phone recovery an absolute DO NOT DO is to reset your phone back to factory defaults. Data recovery from a phone after this operating has been performed is a very hit and miss affair - so if you value your data, don't factory reset your phone

London Hard Drive Recovery

Hard drive recovery in London is in demand at the moment with the number of computer disk drives and mobile phones that are losing their data for one reason or another:

2 x Samsung HD spin but dont connect. One is intermittently connecting but one seems fully dead. Lighs are on but nothing else. All I want is the data from them, then they can be binned.

computer store londonI've been trying to get my old IDE hard drive to work on my new PATA drive PC so I can back data up from a computer I owned a number of years ago. Bought an IDE usb hub and whilst attempting to access the drive has been making ticking sounds and not being recognised by Windows. Opened HDD case using a clean air filter for no more than 30 seconds, and the head is stuck which confirmed my suspicions. Please could you provide me with a quote for data recovery? I'm currently being quoted £350 – £650, which unfortunately is too much for me financially. Could you confirm whether this is the going rate for recovery of this model of HDD? I was hoping it would be £150 – £200 max to be honest. Thanks in advance.

I have a Samsung 840 (p/n MZ7TD128HAFV-000L1) which suddenly stop functioning. The SSD is not recognised by the laptop at all. What I am looking for is a quote for recovering the data.

Connection point between external hard drive and USB cable has failed. Contains personal copies of technical engineering data. Would like to recover all the data if possible. Hard drive : Seagate expansion portable drive Model SRD00F1 I am currently out of the country but will be in London on 14/3/17 so can come with drive to your Data Clinic centre there on 15/3/17 if it is possible to transfer the information.

I am currently abroad in Cyprus and wanted to know if it was possible to send you a failed laptop drive for recovery. I believe it was from the Lenovo usb power plug being forced into the usb port of the laptop which caused it to short circuit. I just wanted to know if this would be an option for me and also what would be the expected cost if a successful recovery was possible. Please let me know if we could arrange something.

I have just moved house and an old external hard drive has just stopped working/packed in and I wanted to recover the data and place it on a new passport drive. Would like to know what the chances are of recovering the data and costs?

I have a 2tb HDD from a WD MyBook Live that suddenly decided it would no longer boot. I removed the drive from it's enclosure and tried to mount it on a Linux machine, which reported a bad superblock on the partition with the data on it.

Hi, basically I have a hard disk and live near to London, one of the chips on the bottom of the drive has blown, i have purchased another pcb from ebay. All i need is the bios chip moving from the old pcb to the new, then i believe it would work so i can retrieve my data. is this something you could help me with

February 2017 - Reader Questions

Hello everyone. In this post I'd like to discuss some problems relating to computer equipment sent to me by readers of this blog.

 I accidentally reset my windows phone nokia lumia 950xl by mistake and I lost the videos and photos from the period of one week, but it was the important week so I'd like to get those photos and videos back. If you can help please contact me the number above. hello, I have 5 mobile phones that are in various states of not working that I would like to recover the photos etc from, Can you help?

1TB External hard drive stopped working randomly (worked the night before, didn't the next morning). Likely problem is the connection gate is broken and had come loose, thus the cable was disconnected mid-operation. Some suggested lost partitions (tried some softwares but found no partitions) and it still seems to say NTFS not RAW. Making grinding/buzzing noise, wants to format etc. I have about 600GB of vitally important data in there.

RAIDI have a 5big Lacie NAS that has 5x 2TB disks and 2 disks have failed and appears as New Disk whilst 3 show as inactive. I believe I have not lost my data as the RAID could be running in degraded mode. Have attempted deep search with Easus. Lost partition requires data recovery (if possible) for user daviid.westwell only.

Disk is Toshiba SATA MQ01ACF032 I also have a duplicate disk of above for donor parts I am a contractor so costs will be incurred by me and not the company I work for. This is my daughters wD my Passport for Mac. She is a student and has both "RAW" images and jpegs as part of her photography course. The unit I believe is 2TB. It was dropped. The white led light comes on when plugged into a laptop and also the disk feels like it is spinning. A "My Passport" icon appears on the "devices and printers screen" on the laptop to show the drive is recognized by the laptop however she cannot access any content from the external drive. Dropped hard drive, can't connect anymore to mac laptop

Four bay Seagate NAS in RAID 5 setup (4x2tb drives) only around 25% used. NAS showing as 'empty' drive folder with 'RAID 5' status as 'failed'. Web interface showed drive 3 and 4 missing, but later showed all four again with status 'good'. The physical NAS bay shows drive 3 as failed now, with SMART test failed. Drive had been slow, then Wednesday it stopped working.

Birmingham hard drive fault

Harddrive fell down stairs at home. Unit will power up and the disc can be felt spinning, but the drive will not mount. Drive is a Transcend 1TB StoreJet 25M3 2.5inch External Hard Drive

applestore birminghamI've been to Apple istore in bham and theyve diagnosed my phone with a problem internall by the recall round button on the face of the iphone. Is it best to get a new one or is it fixable more importantly the data recovery photos etc. Would you be able to quote a ball park figure, as istore recommended your service ,which i found on my ipad thanks in advance.

Clicking when powered up. Multiple clicks then just the led light showing

My USB is not recognised on my laptop, it does not show up as a removable disk (g drive) as it used to. It contains important word documents how much would it be to recover the documentation?

Hi, I have an external hard drive that has been somewhat of a playtoy for my young puppy. I was hoping you might be able to get the data from the broken hard drive and put it on to another one. the hard drive is fine but the connection for the wire is broken as well as some components at the top which allow it to connect up. im not worried about keeping the hard drive, it can be replaced. however the data i am keen to recover. thanks

My external hard drive is faulty, it is impossible to retrieve data from it, probably caused by a shock. Could I come and bring it to your shop on Broad Street for recovery? Fatal hardware failure

Lovely son put his elbow on his laptop with his head in his hand directly where the hard drive would be. It made a "horrid noise" but carried on working. He did this a second time but didn't tell me until the computer then failed to boot. I have replaced the drive and the laptop boots. The HDD is a HGST SATA 1Tb 5400rpm. I'd like to find out how much it would cost to recover the data if it's possible.

Hard Disk Help

In this, my first post of 2017 I'd like to thank the UK blogsite Recover Deleted Data for being kind enough to offer assistance with the following data recovery and hard drive help and advice I provided. I've included links where appropriate to further useful information.

WD Scorpio hard driveMy colleague has an NTFS formatted 2TB WD Elements USB hard drive that he dropped.
Since the drop, the drive is not usable. It can be seen in windows device manager correctly and also is seen as a device in Linux however cannot be mounted and the smart details show a high reallocated sector count.
There's no nasty noises coming from it and it seems to spin up happily when connected it just won't mount for whatever reason.
He'd really like to get the data off it, is this something that you think you'll be able to provide?
I understand that you can't guarantee it, however an idea of if it's possible and a price would be appreciated.

The harddrive spins and powers up fine but no data can be read and is not detected in the system bios. I have tried on two different machines. I can hear a slight click in the drive and my father in law did move the machine whilst running so may have knocked something out of place slightly. none of the data is backed up. .

Drive started clicking rapidly and the read speed reduced and driven started hanging. I ran a surface scan which showed some bad blocks around 200, then after a reboot the drive won't mount or show up at all. it is a seagate barracuda 3TB formatted hfs+ and i have a 3tb replacement drive ready

I have the hard drive from an old dell laptop that i would like to access.
i've just come from maplin today and they dont have an readers i could purchase.
would you be able to either recommend a product or help me to get the info from the drive.
here is the spec;
western digital wd600 scorpio.
enhanced ide hard drive.
11 sept 2005.
dcm: hchtjhnb.

Phone Help Manchester

Phones and hard drives are always breaking a requiring data recovery and here are a few enquiries from people with very similar problems. I recommend http://phone-recovery.pen.io/ for phone and hard drive recovery. They also have an office in Manchester. HTC one m9 water damaged. Won't turn on, took to an ismash they said they can't repair, however I don't think they had the capability to rwtrive the photos stored on there. There's no SD and I had a few months where I didn't back up, so I need to retrieve photos from the phone. Is this possible if we pull it apart and get the phone memory out? I mistakenly deleted the DCIM/Camera folder on my phone (Nexus 5) this evening and would like to recover the photos again if possible please. I can bring the phone in tomorrow morning (Wednesday). Please can you let me know if you can help. Thanks I have a relatively old external hard drive (from 2011) which I haven't used for a year. When I tried to connect it recently, I realised that the connecting point for the cable might be broken and my laptop would not recognise the external drive. Could you please kindly let me know where should I send my drive for pickup? Hard drive has failed, unable to access, require all data recoved from the drive. I can bring to Manchester I have a Sony Experia X compact and I dropped on the floor now I can not turn it back on. The screen is cracked and not usable, I need the photos recovered on this phone because I have no backup and was wondering how much it would cost and how long it would take. Spilled water on a 2015 MacBook Pro – and it won't switch on. Tried drying it out, but to no success. Hadn't backed it up recently, so I need to get work data from it.

Help and Advice with Data Recovery

As a data recovery specialist I work a lot with broken and unresponsive hard drives and smartphones. Here are some of the questions I've been asked lately with help and advice links added accordingly. Interesting a site I have recently been visiting a lot for hard drive recovery help and advice is the data recovery tips site, a UK resource.

There is a mechanical problem with my USB stick. To get the USB out you have to use a button on the side of it to slide it up. This is slightly broken so that the USB won't stay out enough for it to go into my laptop.

I have a Seagate external HDD (1 TB). There seems to be a fault as it has stopped being recognized when plugged in. I tried different usb ports and different laptops. Could you please advise if data can be recovered?

My Toshiba External Hard drive has failed in the last few days. The drive shows a red light on the extra case. To test the Hard drive, I plugged it directly into a PC using SATA cables and still nothing. Does not show in BIOS when booting and has no sounds or motion when plugged in.

HDD CRC errorMy USB flash drive has been subject to some physical damage. I can see the problem however I do not have the precision equipment to reattach the plates of the USB head to the PCB. I believe some off the copper tracks have been damaged also. It requires precision soldering I was wondering if you could give me a price estimation, how much the data recovery would cost or the repair.

I have 60k music files on a 'G' external drive. Problems started when I pushed socket into casing. Took it to a computer shop to find that the disk does not now spin. I have not dropped it or given it cause to break. Would you tell me what the procedure is please? If the data is recoverable, do you transfer it onto a new drive? How long could it take?

The drive is making a clicking noise and is throwing CRC errors when trying to copy off data.
This contains our HMRC PAYE data which has unfortunately not been backed up.
The PAYE database is stored in c:\Users\Justin_000\AppData\Roaming\HMRC, but it can no longer be accessed.

Broken screen on iphone 4, cannot access anything from phone. I am wanting to get my messages and call log back.

I have an external Toshiba external drive which when I connect my pic can't see it. I have tried device mgr and storage through administrative tools but can't see it. I am trying to recover photos and some documents.

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