Posts categorized as "Hard Disk Drive Data Recovery"

RAID 5 Data Recovery

lenovo raid serverI have a lenovo ix4-300d with 4 bays, each with a 2TB HDD in a RAID5. This evening it reported a data storage fault and auto-recovery email. Then a data protection reconstruction completed but with some potential data loss. When accessing the share it appeared as though half of the data that was present was missing from the share. I checked the interface and it showed an error with bay 1 that had a recoverable error. However, following a data integrity check and reboot the device came back online with only 1 drive showing data and prompting an overwrite of drive 3 which i didn't activate. I replaced the drive in bay 1 with a new 2TB HDD and rebooted to try and rebuild, suspecting it was drive 1 that had finally broken, again, prompted to overwrite but this time on drive 1 (the new replacement disk) i couldn't get the lenovo to overwrite the new disk 1, and was stuck in this state. Had to cold power down the box and replaced the original disk 1 back in the device. When the box was online, no shares were present at all, and the device was prompting an overwrite of the drive in bay 3 which i've ignored.

The automated errors sent on email state: "Storage failed and some data loss may have occurred. Multiple drives may have either failed or been removed from your storage system." At this point, decided to contact Data Clinic ( I'm happy to send the entire unit up to you and have a screen shot from this very morning with the size (2.32TB) and number of files (138,163) that should be across the 4 bays in the RAID5. Would appreciate an initial email on Monday rather than call back to advise of likely costs of review and data retrieval. Happy to send 2x 5TB external HDDs with the lenovo for backups.

We have an old windows 2003 server that we inherited from a merger and need to keep running for a legacy database. The server now won't boot. We suspect it to be a hardware fault but not entirely sure what at this stage. The RAID disks seem to be ok and the data intact as we can access it when we use a caddy attached to another computer. We cant get it to boot in another computer though and it just wants to run a windows repair and we don't have the administrator password. We basically need to get this disk booting into Windows again so that we can access the database. Again, this is another job for the RAID recovery experts at Data Clinic.

Windows 2003 server fault

Hard Disk Help

In this, my first post of 2017 I'd like to thank the UK blogsite Recover Deleted Data for being kind enough to offer assistance with the following data recovery and hard drive help and advice I provided. I've included links where appropriate to further useful information.

WD Scorpio hard driveMy colleague has an NTFS formatted 2TB WD Elements USB hard drive that he dropped.
Since the drop, the drive is not usable. It can be seen in windows device manager correctly and also is seen as a device in Linux however cannot be mounted and the smart details show a high reallocated sector count.
There's no nasty noises coming from it and it seems to spin up happily when connected it just won't mount for whatever reason.
He'd really like to get the data off it, is this something that you think you'll be able to provide?
I understand that you can't guarantee it, however an idea of if it's possible and a price would be appreciated.

The harddrive spins and powers up fine but no data can be read and is not detected in the system bios. I have tried on two different machines. I can hear a slight click in the drive and my father in law did move the machine whilst running so may have knocked something out of place slightly. none of the data is backed up. .

Drive started clicking rapidly and the read speed reduced and driven started hanging. I ran a surface scan which showed some bad blocks around 200, then after a reboot the drive won't mount or show up at all. it is a seagate barracuda 3TB formatted hfs+ and i have a 3tb replacement drive ready

I have the hard drive from an old dell laptop that i would like to access.
i've just come from maplin today and they dont have an readers i could purchase.
would you be able to either recommend a product or help me to get the info from the drive.
here is the spec;
western digital wd600 scorpio.
enhanced ide hard drive.
11 sept 2005.
dcm: hchtjhnb.

Help and Advice with Data Recovery

As a data recovery specialist I work a lot with broken and unresponsive hard drives and smartphones. Here are some of the questions I've been asked lately with help and advice links added accordingly. Interesting a site I have recently been visiting a lot for hard drive recovery help and advice is the data recovery tips site, a UK resource.

There is a mechanical problem with my USB stick. To get the USB out you have to use a button on the side of it to slide it up. This is slightly broken so that the USB won't stay out enough for it to go into my laptop.

I have a Seagate external HDD (1 TB). There seems to be a fault as it has stopped being recognized when plugged in. I tried different usb ports and different laptops. Could you please advise if data can be recovered?

My Toshiba External Hard drive has failed in the last few days. The drive shows a red light on the extra case. To test the Hard drive, I plugged it directly into a PC using SATA cables and still nothing. Does not show in BIOS when booting and has no sounds or motion when plugged in.

HDD CRC errorMy USB flash drive has been subject to some physical damage. I can see the problem however I do not have the precision equipment to reattach the plates of the USB head to the PCB. I believe some off the copper tracks have been damaged also. It requires precision soldering I was wondering if you could give me a price estimation, how much the data recovery would cost or the repair.

I have 60k music files on a 'G' external drive. Problems started when I pushed socket into casing. Took it to a computer shop to find that the disk does not now spin. I have not dropped it or given it cause to break. Would you tell me what the procedure is please? If the data is recoverable, do you transfer it onto a new drive? How long could it take?

The drive is making a clicking noise and is throwing CRC errors when trying to copy off data.
This contains our HMRC PAYE data which has unfortunately not been backed up.
The PAYE database is stored in c:\Users\Justin_000\AppData\Roaming\HMRC, but it can no longer be accessed.

Broken screen on iphone 4, cannot access anything from phone. I am wanting to get my messages and call log back.

I have an external Toshiba external drive which when I connect my pic can't see it. I have tried device mgr and storage through administrative tools but can't see it. I am trying to recover photos and some documents.

Data Recovery on SSD Hard Drives

SSD hard driveIn this post we look at rescuing the data from unresponsive SSD hard drives that have stopped working. If you need to understand what an SSD hard drive is you can click this link to Wikipedia

SSD Data Recovery

Question: I have a Seagate 500MB external hard drive SSD which I have had for about 3-4 years. I was using it to view files when it froze, so I switched off the laptop after waiting a while and now the drive is not recognised anywhere, including disk + device management. When plugged in, it initially makes a low beep/buzz that sounds as if the disk is trying to spin but the head is stuck. Soon after, the light starts the flash. Then the noise stops and the light continues to flash. I would desperately like to retrieve the data from it.

Answer: I suggest your disk is a hybrid drive (containing both SSD and HDD characteristics) rather than a full SSD as you mention that they hard drive is trying to spin. SSD hard drives have no moving parts and instead store the data on large memory chips. SSD data recovery is quite different to HDD recovery and exponents such as Data Clinic in the UK are masters at retrieving the data from SSD hard drives.

Retrieve Data from a Bitlocked SSD Hard Drive

Question: I have an external SSD hard drive that I was trying to Encrypt with Microsoft bitlocker. During the encryption process the PC turned itself off. The hard drive is now locked and I can’t unlock it with the password I set or the recovery key. It states that it is not recognised. Can you recover the data in the hard drive, reformat the hard drive and put this data back on?

Answer: It might be possible to retrieve the data from your SSD hard drive. It far easier to manipulate the firmware microcode on an SSD that it is on an HDD and because of this, SSD's can often be programmed to release their data far more easier. Whether it's possible to recover the data from your SSD will depend upon what type of drive it is, what the fault is, and whether we are able to write a program to overcome the problem.

Ask Me !

For any type of hard disk problem, please ask me - I can usually help.

Seagate Hard Drive Stopped Working

Seagate logoThis week I've received quite a few enquiries from readers with broken Seagate hard drives. In all cases the data on the drives is valuable, so I can't give the simple advice of simply telling them to buy another hard drive. Instead, we have to look at data recovery options, and the best link I found was this one to Data Clinic's Seagate page.

  • Seagate external hard drive not responding when plugged in. Tried plugging into several computers. The light shows up on the hard drive so the power cord is working and the hard drive can turn on but we cannot access files because the computer will not recognize it.
  • My Seagate 1TB 3.0 external hard drive is not being detected on my Mac. It is not visible in disc utility or on any other computer. I have only used it once before, when I put my files on it and which I now need to access. I am hoping to retrieve my files but am very concerned as the drive cannot be detected for some reason.
  • I have an old Seagate 500 MB hard drive which was working until recently, though my computer's abilty to recognise it was erratic. I bought another hard drive, but have recently lost that (!) and I can't get the seagate to be read by my computer anymore. The light comes on (it has an external power supply) but it doesn't flash anymore.

So, three problems there, all to do with Seagate hard drives. If you are unfortunate enough to be hit with data loss, the best advice I can give you is don't panic, as the actions you take are crucial to resolving whether you'll be getting your data back or not. If in doubt, I advise leaving data recovery to professional specialists like Data Clinic to retrieve your files.

Hard Drive Woes

Seagate HDDWell I must be doing things right, I'm getting more and more enquiries from readers of my blog who are having problems with their hard drives. Some of the recent questions I've been asked are below and I will be contacting each of you individually about your worry.

1. I have an external 100gb WD My Passport external USB hard dive, when plugged into the computer it either doesn't get recognized at all or rarely does and I get the message the device is incompatible and needs formatting.

2. iMac won't boot up past the initial loading bar. Data not backed up. Won't go into safe mode or disc recovery mode.

3. I have a Seagate 4Tb drive that does not turn on – power supply is fine. I have data on it, how to retrieve it?

4. I have a Seagate Backup Plus Slim portable drive 1TB, Model: SRD00F. I have had the hard drive for little over a year, I pulled the USB 3.0 cable out of the hard drive and the bit it plugs into came out with it meaning I can't use it anymore and I cannot retrieve any of my files from the hard drive. Is there any way I can either have the drive fixed or retrieve the data ?

5. I have a 3TB Seagate Expansion Desktop Drive Model SRD00F2, SN: NA4JKF5K , PN: 1D7AP3-500 3TB. (Out of warranty). All was going well when the house fuse tripped out. I traced the fault back to the Seagate unit that had stopped working. The adapter that came with the unit looked and smelt burnt and had stopped working. I found an old lap top lead, plugged it into the unit but it just clicked. Did it again a week later and the unit didn't click, but made a high pitch squeak and a smell of burning. Can you get the data off the unit and how much would it cost?

6. I have an eneo video recorder but for some reason when I go on the event list to find the 11.04.2016 recording it's not there,we did look at it before and know we can't find that date is there anyway that you could possiable help us we need that recording for that day please

How To Recover Deleted Data

"My external hard drive isn't working. We have been advised that the pick up arm is stuck to the disk. Do you think you would be able to recover the data on it? And if so how much would that cost? (The hard drive is a Samsung M3 1TB USB 3.0 Slimline Portable Hard Drive, and was bought a few months ago)"

a hard drive for data recoveryThis is a question I am asked about twice a month. This question and others like it reveal an interesting fact: it's the data on hard drives that is much more valuable than the hard drive's themselves. Because of this, data recovery services which can extract the data from a broken hard disk exist to recover deleted data. Here's another 3 examples from clients who have broken digital storage equipment and require their files and folders recovering:

  • I dropped my 2TB WD My Passport Hard Drive and it is now beeping, how much would you charge to recover my data and how quickly can it be done as it has important college work on it?
  • External harddrive not functioning, making bleeping, clicking sounds, might be due to a few bad sectors maybe although I have no experience of these sort of things so I'm only going on online information. The harddrive is a Seagate 1tb, usb3, with the outer casing having already been opened.
  • Western Digital passport fails to mount on Macbook OS X but is recognised in disk utility with the message "The disk you inserted was not readable by this computer". Any help in retrieving my data would be great.

As you can see, the faults that happen to hard drives are varied, and whether the data from these systems can be recovered or not depends very much on (a) the nature of the fault and (b) the person responsible for the data recovery attempt.

How to recover deleted data requires careful thought: you must choose the right company to do the work. Whilst data recovery companies all do the same thing ie. retrieving data from crashed hard drives, the fact of the matter is some are far better than others. What company A can't do, company B may be able to easily achieve. This is why it's always good to DYOR (do your own research) before sending your equipment off for recovery.

Considerations When Buying A New Hard Drive

Buying a new hard drive can be difficult - there are so many available, all with different capacities, rotation speeds and caches... What even is a cache? And what manufacturer should you choose? Below I'll give you a few pointers on what you should look for when buying a new hard drive.

Brand Name: To some folks brand is essential. Quality brands such as Toshiba or Samsung often come priced more highly than others, but these drives are usually of good quality.

Size: Contemplate everything you would like to take advantage of your hard drive for. Usually the principle would be to choose the greatest capacity drive you are able so you will not run out of space.

What Kind?: There are several different kinds of hard disk drive accessible. Do you choose an internal hard drive or perhaps go for a portable one that you can carry around?

Performance Specifications: The speed or the functionality of the hard drive can also be a significant factor. Additionally assess RPM of the hard drive or the twist speed. The faster the faster better rotates the operation of the hard drive needs to be.

Dependability: Most hard drives are made in exactly the same manner and most are quite dependable. It is also not in producer 's interests to make a quality drive that is poor as it'll damage their brand.

Cost: There are a number of differences in the price of hard drives of the exact same capacity, the ones that are more economical usually have smaller caches and slower spin speeds. These drives perform badly when examined against counterparts with higher spin speeds and bigger caches. My advice is always to spend the extra and get a drive that is high performance as it should boost your entire system.

Compatibility: Is the new hard drive likely to run Mac or Windows? Maybe both will run. Both of these file systems are inappropriate but there's a lot of software that runs in the fly which will enable one to use both.

SSD or HDD?: SSD hard drives have no moving parts and are like enormous memory chips. Each are about as trustworthy as another, but the price much more of SSD.

Sound: Some hard drives, particularly older ones, have become noisy. Sound may be a distraction, particularly when your machine is used by you in a silent environment. New drives are extremely silent.

Where to buy: Hard drives can be bought in most places on line these days including Amazon and PC-World.

Each Week 10% of Workers Lose Data

That's right - 10% of us suffer some form of data loss, deleted files, broken hard drives, copy and paste errors. The list is endless. How secure are the folders on your own disk drive, would you know? Saving data to a hard drive is easy and convenient - We can get our files and folders almost instantaneously, but how resistant is our digital information? What would happen if our disk drive broke?

One significant point to draw attention to that you should not dismiss is that the digital data is never ever fully safe from harm. You could readily drop your hard drive or have it taken, and if you haven't backed your files up then it is lost forever.

However many of us don't keep our files in this way. We store our information on disks and hard-drives, and pre hard drive information continues to be stored in albums. Some would question which method is considered the safest. Electronic files can be reprinted if something happens to the copies you make, however, in both instances the data may be damaged or ruined.

Before the invention of hard disks, records that people kept in books such as diaries and photo albums was readily lost with a spring clean, not realising what these items were, or we could accidentally pour liquid on them and lose the writing permanently. Unlike old photographs that may be reprinted as long as we still have the negatives, diaries and other paper records will not be resistant.

Bearing this in your mind you might believe digital files are far safer . They may be in some ways but not in others. A great deal depends on how you take care of them. If you have just a single copy and you also lose it or it is corrupted , you might not get it back. If you consider that lots of photos cannot be replaced, you'll understand just how valuable they may be.

Data loss is a very real matter and effects many businesses and organisations everyday. A simple approach to mitigate against data loss is by using some form of data duplication. This can be something easy and straightforward like saving the files to a memory stick or external hard drive, or perhaps something more elaborate like duplicating the files to a RAID or server array or with a storage cloud backup facility. There are many threats to your own data and these include applications dangers like viruses and malware, and hardware problems such as the hard drive crashing. Also remember the so called 'acts of god' such as fire, floods and earthquakes.

Of course you will have the choice to consult the specialists at a data recovery business to help you retrieve the files. However, for the sake of preparing a copy in the cloud, isn't it worth making a back-up you are able to rely on? Treat your important files with the care they warrant.

Datlabs Glasgow - What A Great Company !!

Through the Xmas break I found myself in Scotland seeing my extended family. I hadn't visited them for more than 12 months and was excited about showing them films and pictures of their English relatives.

I arrived securely on a damp New Years Eve morning and accompanying me was my handy 1TB USB hard drive. As I was in a hurry to get indoors I managed to slip in the wet and throw my hard drive from the boot of my car. I watched in terror as it flew across the pavement and landed against a wall. I rushed across to it hoping it would still work. It didn't.

Datlabs Glasgow Data Recovery ServicesWho knows what to do when a hard drive breaks? Well, me for one. First thing to do is see if it's still recognised by the computer, which it wasn't. This told me that the problem was rather serious and beyond my capabilities. I'd need an expert data recovery company if I were to get these photos and movies back. I knew that the highly regarded data recovery company Datlabs had a branch in Glasgow so I phoned them up. 90 minutes later I was in their offices on Woodside Place in Glasgow where they diagnosed my hard drive with a head fault and told me the data was recoverable but would require clean room attention. It couldn't be fixed immediately but the data should be recoverable.

I left my hard drive with them and we made arrangements to meet up on Friday 3rd January. I've just left their Glasgow offices and am overjoyed as I have my precious data in my hands again - all recovered :)    I can't thank the team at Datlabs enough - I was rather upset and annoyed with myself over Christmas for making such a careless mistake and breaking my hard drive. I didn't manage to show my family my pics and movies obviously as my hard drive was being repaired, but now everything is fine again ! Thanks Datlabs - I'll recommend you and your hard drive services to everyone I know.

And here's to you - Have a good 2014 and Happy New Year.

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