Posts categorized as "RAID and Server Array Data Recovery"

Hard Drives Need Data Off

Dropped laptop and then it was being very slow. I then turned it off and when I switched it back on it came up with the following message: "repairing disk errors – might take over an hour to complete". It has been hours and nothing has changed.

The hard drive on my laptop is damaged (due to being closed with force) and comes up with an error message when you try to turn it on. All I want is to retrieve the pictures of my son, I don't need anything else. If you could help that would be great!

Buffalo HDHSQ

An external hard drive, a Buffalo HD-HSQ(V2) Drive Station Combo 4, is failing to mount and be read by computers. It makes clicking noises for 30 seconds when powered but other wise cannot be read.

Drive does not open when connected to computer, able to hear the drive spinning when powered up but unable to find the drive – seagate barracuda 2Tb. How much would it cost to repair/recover the data from this drive?

The external hard drive is a WD5000AAKB-00UKA0. It fell over on the table and the laptop now fails to recognise it. On startup the sieve rotates and tries to initiate but after a number of attempts it shuts down.

My computer (MacBook) doesn't recognise my external hard drive (Samsung). It does make a sound and the light is on but it doesn't appear on the desktop. It happens when I was copying some files from the drive to the computer and my computer froze and needed to restart Finder but then the drive didn't appear any longer.

When I plugged in the hard drive, it emits a periodic mechanical beep/grind. I unplugged the drive relatively quickly. It hasn't been dropped etc.

I have a verbatim external hard drive that is no longer being recognised on any lap top or pc. I was wondering if you could give me a quote for how much it would cost to retrieve the data.

I dropped the hard drive from about 1.5m in height and it hit a table on its way down. I plugged the hard drive in to check if it still worked and got a clicking noise for a few seconds then it went quiet but could not be found when opening windows explorer. However when I went to eject the disk safely it was recognised as a device there. I'm trying to get a quote for how much it would cost to recover the data from the drive.

How much does it cost to recover data from an external hard drive. It is a Seagate SATA drive, the power light comes on but the computer does not recognise it is connected. i have a toshiba canvio 4tb drive the pcb is faulty the model number is MD04ACA400 HDETR11GEA51 G3626A 3.5 inch could you source a new board for me

RAID 5 Data Recovery

lenovo raid serverI have a lenovo ix4-300d with 4 bays, each with a 2TB HDD in a RAID5. This evening it reported a data storage fault and auto-recovery email. Then a data protection reconstruction completed but with some potential data loss. When accessing the share it appeared as though half of the data that was present was missing from the share. I checked the interface and it showed an error with bay 1 that had a recoverable error. However, following a data integrity check and reboot the device came back online with only 1 drive showing data and prompting an overwrite of drive 3 which i didn't activate. I replaced the drive in bay 1 with a new 2TB HDD and rebooted to try and rebuild, suspecting it was drive 1 that had finally broken, again, prompted to overwrite but this time on drive 1 (the new replacement disk) i couldn't get the lenovo to overwrite the new disk 1, and was stuck in this state. Had to cold power down the box and replaced the original disk 1 back in the device. When the box was online, no shares were present at all, and the device was prompting an overwrite of the drive in bay 3 which i've ignored.

The automated errors sent on email state: "Storage failed and some data loss may have occurred. Multiple drives may have either failed or been removed from your storage system." At this point, decided to contact Data Clinic (http://www.dataclinic.co.uk/raid-data-recovery/). I'm happy to send the entire unit up to you and have a screen shot from this very morning with the size (2.32TB) and number of files (138,163) that should be across the 4 bays in the RAID5. Would appreciate an initial email on Monday rather than call back to advise of likely costs of review and data retrieval. Happy to send 2x 5TB external HDDs with the lenovo for backups.

We have an old windows 2003 server that we inherited from a merger and need to keep running for a legacy database. The server now won't boot. We suspect it to be a hardware fault but not entirely sure what at this stage. The RAID disks seem to be ok and the data intact as we can access it when we use a caddy attached to another computer. We cant get it to boot in another computer though and it just wants to run a windows repair and we don't have the administrator password. We basically need to get this disk booting into Windows again so that we can access the database. Again, this is another job for the RAID recovery experts at Data Clinic.

Windows 2003 server fault

Seagate, Samsung and Buffalo hard drive problems

I have a 1TB Samsung S2 portable HDD drive, and is no longer recognising on my mac and other devices, flashing LED indicates that it is read/write but nothing can be found. normally by holding it I can feel it reading but currently I get no vibration at all. It hasn't had impact or been dropped. I really need to have this data as has all my music, movies etc.

samsung s2 hddRecently my 5tb external hard drive fell onto the floor at the height of 18" However this has caused it to stop responding. I have removed the hard drive from the external chasis and placed into a working computer and the drive is not being recognised by the BIOS. I have further opened the drive to check the internals. The header readers appear to be in the parked position and does not look like there is any damage to header reader pins. I suspect either the platters cannot spin up or header mechanic to read across the platers maybe damaged. Could not be sent back to seagate as the external drive was a gift. The data on the drive it not really that important i am looking to get a quote for the drive repaired IF it can be. If the cost of the repair exceeds the price of a new drive then it will not be worth it.

I dropped my Buffalo External hard drive on the floor , and now I am not able to access data on the drive The details of the actual drive is as below : Samsung/ model HD103UJ, HDD P/N : HD103UJ/JP1 I have around 300GB of data in there – please let me know approximate costs of retrieving the data. Would be great if you can provide me some info on the process you follow.

Single HD partition C is still working fine, but partition D with all the data is showing as Disk 0 Unknown Not Initialized. I think it is a 1 or 2TB drive. WD 1TB My Passport Ultra, dropped on the floor and now makes a beeping noise when connected to the computer; computer doesn't recognise that it is connected. (1) Please can you email me the estimated cost for data recovery, (I am currently aboard so rather not have a callback). (2) Can I take the hard drive directly to your Chiswick branch? if so, what are your opening hours?

To answer your questions, it doesn't matter what make your storage media is, Buffalo, Seagate and Samsung all use the same types of hard drive. To discover what's the problem with it will require us to look at the hard drive and diagnose it. This is a free service. If you decide you go ahead with the recovery the cost is usually about £500.

Recover Data from Dell Poweredge 2950

i have a server Dell poweredge 2950. it have already RAID 5 with 3 disks. i added 2 more disk.. and configured mirror RAID. But unfortunately, i intialze my RAID5 partiton. Can you please guide me how can i get my data back??? I've been told that Datlab's Raid recovery service (http://www.datlabsdatarecovery.co.uk/raid-5-data-recovery/) is very good. Please help me in this critical issue. I am really thankful to you.

dell poweredge 2950The external hard drive doesn't power up but it makes a "clicking" sound. – It doesn't show on BIOS when starting up. – No data was written on the disk after it stopped working. – It was probably damaged due to a fall or a bang.

I have 500G hard drive in the Dell Poweredge, i did try repair my Friends laptop and i connected my hard drive to them laptop, I done something wrong and deleted all my data from hard drive plus changed size of this hard drive, now is only 30G I don't know what's happened, also I did try recovery my files with some program but doesn't work properly, I want only few G of pictures from this hard drive I don't care about rest or maybe video what I recorded, could you tell me what would be price for this service? (its a power edge 2950 series)

My WD My Passport Ultra was working fine in my Dell server tower a few days ago, and now it is chirping and doesn't seem to want to be read. I've tried running Disk Utility and WD Utilities, and both say that the hard drive is working fine; however, it's clearly not. Can you please assist with data recovery? I am running it on a 2015 MacBook Pro 13" 128 GB.

Toshiba Canvio 1TB external hard drive. Connected to and worked correctly on Sunday 21st May, video files opened and played. Monday 22nd May – plugged usb into computer. Hard drive light did not come on, no sound from the hard drive and no heat. Bought and tried a new usb cable, still no response. Datlabs data recovery have quoted me a good price on the data recovery. Hard drive contains large number of music, photo, and video files.

Critical Data Lost!

The raid array in the server reported 2 failed drives so we lost a VMware data store. The disks came backup but the vmdk file is corrupt (although vmware tools don't report it as faulty). On the advice of our support company we have replaced a single drive and are waiting for the raid array to rebuild however that may not help. We also have a backup of the faulty vmdk. There is approx 450Gb of data which is critical to us. What can we/you do next?

I managed to delete all my files and recycle bin from an ADVENT laptop so that I could take to get laptop hinge repaired, hinge cannot be repaired and turns out I did not copy my stuff to USB properly. Need to recover, photos, excel sheets, word docs, vmdk and email pst history

Its a Seagate 1tb hard drive Model SRD00F1 that has a blue light blinking when plugged in but stopped showing upon the computer altogether a couple of weeks ago. I've VMDK files and the VMWare partition seems corrupt. I've bought a new cable, which made no difference. It doesn't appear in disk utility or any other way on my Mac and I have tried to see it on another Mac with no success. It contains my entire work portfolio and all my photos from the past few years. Computers do not recognise the external hard drive.

Spilt some blue liquid from a dehumidifier on my laptop and now cant retrieve the VM Ware data off the hard-drive.
PCB board seems damaged. Tried ordering a new pcb board but cant find the exact match so ordered a similar one that doesnt work. Got suggested to solder off the rom from the broken one onto the new PCB board but not sure whether that would work.

I have an issue with my unrooted vmdk LG G2 D802 32GB Korean version. I updated the software using LG Software Updater and everything went fine (download and update process) until first reboot after update. After the phone turned on the following message was displayed on the screen: 'Unfortunately, settings has stopped' and nothing happened after. After every another reboot the situation is the same.
I am unable to start my phone in recovery mode (I also didn't do the backup thinking it will be only a simple software update without any issues). The only mode I can start my phone in is hard reset mode which I want to avoid.
I was wondering if you are able to fix my phone without any data loss or to recover the data especially photos if the fix without hard reset is impossible.

It's Western Digital Question Time

Lately I've had a lot of faulty Western Digital hard drives to deal with. Some people are wanting them repaired, others are wanting the data taking off of them. Here are some of the enquiries:

I own a WD Passport external hard drive (1TB) which has stopped appearing on laptop so I am unable to access my files. It appears on 'open devices' on the laptop and the files are accessible when I plug it into my tv. When plugged into my laptop I hear a faint clicking sound. How much would it cost to recover my files?

Is it possible to get a budget quote to recover the data from a failed Hitachi HTS541616J9SA00 laptop HDD please? The drive makes a mechanical clicking noise on power up and does not register as an accessible device from the OS.

Western Digital MyPassport external hard drive has started clicking, and does not show up on my computer. It is formatted to a Mac.

My Passport Ultra 2TB (bought 25/10/2016) has stopped working, when I unplug-plug it starts, lights on, spins, but beeps 7 times, pause, 3 times, pause, 3 times and stops, sometimes in loops (7-3-3). After a few research, I assumed the problem is from the hardware. It didn't dropped, it is always safely connected as a backup disc, I had to carry it with me several times, always in safe conditions. First, I would like to know if I can do something about it on my own first or extract the datas with you without breaking the warranty, as you do not appear an the official WD's list.

The HD can't be opened from any device.

Drive spins up but is not recognised by BIOS or by Windows. Possible controller issue? If possible would like it repaired, but if not the photos and documents in the user area are my priority. 2TB Seagate Barracuda, DOM 07/12

I have an encrypted hard drive that is not allowing me to access my files. typically, when I plug in the Seagate external hard drive, a message pops up and asks for my password. Now, when I plug it it, I do not get a prompt for a password. I can see my folders and files, but when I try to access them, I get a message that says I do not have access. It has not been dropped/ damaged. I really need to access the data! Hope this is something you can deal with.

Hard Drive Help

computer science labsHi Everyone, the following questions came in via the web site and represent typical hard drive problems that many of us experience. If you are unable to recover the data yourself, data recovery sites like http://computersciencelabs.com/ provide data recovery services across the UK.

I have a Western Digital 1TB Caviar Green drive where the pcb has been damaged. I already have a replacement pcb but understand that the chip on the old pcb needs to be transferred onto the replacement pcb. The pcb does not have a u12 chip but does have the Marvell controller chip which I believe is the chip that needs to be transferred. Are you able to transfer the chip across and what price would you charge?

Western Digital My Passport 1TB external drive powers up and light comes on. It sounds like everything is spinning OK and I can see the disk drive in the Device Manager but it won't show up in Windows Explorer. If I run the WD diagnostics it sees the disk but fails. In Disk Management it shows the disk but can't initialise it due to an I/O device error. I would like to recover the data off the disk if possible. I'm not bothered about getting the disk working again if I can just get the data back.

Drive whirrs, clicks twice , repeats several times and isn't accessible. Got black screen of death, Windows won't load. Can't access system at all and wrongly thought data backed up in Dropbox. Think I'm on Windows 7. Really need to get this data back. Had guy out from a call-out company and all he could offer was to restart Windows but lose all data. Do you think you can retrieve my data or should I just give up?

I need all photos recovered from a Galaxy S3. Can you assist?

Touro Mobile USB 3.0 500 GB/Go External Harddrive. My external harddrive seems to have a dodgy connection – it will momentarily pair to the computer but then stops. Is there anything you can do to recover the files from it?

Does there anyone who can help me with my Lacie 5big network 2 please? My Lacie has been desynchronized. Its showing red light… My external portable hard drive suddenly stopped being found by my laptop. I searched for it on drive manager. Found it and tried to re-initialise it but came back with an I/O error. It has a lot of data on it (mostly music). Any suggestions? How much would recovery cost?

In all theses cases data recovery cost vary between £500 and £2000, so obviously your data has got to be worth that amount to you.

Phone Data Recovery

Galaxy s7Two cases in this latest post of people wanting their phone data recovered. I am seeing more and more phone related data recovery enquiries.

I dropped my Samsung Galaxy S7 in the sea 2 weeks ago in New Zealand. The phone still rings & vibrates, but the screen is damaged & cannot see anything. Would love to know if you can recover any of my photos etc I only dropped it in about 2 inches of water for about 1 minute.

Iphone 4s stuck on apple/recovery screen. Tried various resets to no avail… Up to date itunes backup not available. Only option left seems to be hard reset with loss of data. Possibly happened when son either initiated software update or reset – unsure. Would like to recover photos

In general, when dealing with phone recovery an absolute DO NOT DO is to reset your phone back to factory defaults. Data recovery from a phone after this operating has been performed is a very hit and miss affair - so if you value your data, don't factory reset your phone

London Hard Drive Recovery

Hard drive recovery in London is in demand at the moment with the number of computer disk drives and mobile phones that are losing their data for one reason or another:

2 x Samsung HD spin but dont connect. One is intermittently connecting but one seems fully dead. Lighs are on but nothing else. All I want is the data from them, then they can be binned.

computer store londonI've been trying to get my old IDE hard drive to work on my new PATA drive PC so I can back data up from a computer I owned a number of years ago. Bought an IDE usb hub and whilst attempting to access the drive has been making ticking sounds and not being recognised by Windows. Opened HDD case using a clean air filter for no more than 30 seconds, and the head is stuck which confirmed my suspicions. Please could you provide me with a quote for data recovery? I'm currently being quoted £350 – £650, which unfortunately is too much for me financially. Could you confirm whether this is the going rate for recovery of this model of HDD? I was hoping it would be £150 – £200 max to be honest. Thanks in advance.

I have a Samsung 840 (p/n MZ7TD128HAFV-000L1) which suddenly stop functioning. The SSD is not recognised by the laptop at all. What I am looking for is a quote for recovering the data.

Connection point between external hard drive and USB cable has failed. Contains personal copies of technical engineering data. Would like to recover all the data if possible. Hard drive : Seagate expansion portable drive Model SRD00F1 I am currently out of the country but will be in London on 14/3/17 so can come with drive to your Data Clinic centre there on 15/3/17 if it is possible to transfer the information.

I am currently abroad in Cyprus and wanted to know if it was possible to send you a failed laptop drive for recovery. I believe it was from the Lenovo usb power plug being forced into the usb port of the laptop which caused it to short circuit. I just wanted to know if this would be an option for me and also what would be the expected cost if a successful recovery was possible. Please let me know if we could arrange something.

I have just moved house and an old external hard drive has just stopped working/packed in and I wanted to recover the data and place it on a new passport drive. Would like to know what the chances are of recovering the data and costs?

I have a 2tb HDD from a WD MyBook Live that suddenly decided it would no longer boot. I removed the drive from it's enclosure and tried to mount it on a Linux machine, which reported a bad superblock on the partition with the data on it.

Hi, basically I have a hard disk and live near to London, one of the chips on the bottom of the drive has blown, i have purchased another pcb from ebay. All i need is the bios chip moving from the old pcb to the new, then i believe it would work so i can retrieve my data. is this something you could help me with

February 2017 - Reader Questions

Hello everyone. In this post I'd like to discuss some problems relating to computer equipment sent to me by readers of this blog.

 I accidentally reset my windows phone nokia lumia 950xl by mistake and I lost the videos and photos from the period of one week, but it was the important week so I'd like to get those photos and videos back. If you can help please contact me the number above. hello, I have 5 mobile phones that are in various states of not working that I would like to recover the photos etc from, Can you help?

1TB External hard drive stopped working randomly (worked the night before, didn't the next morning). Likely problem is the connection gate is broken and had come loose, thus the cable was disconnected mid-operation. Some suggested lost partitions (tried some softwares but found no partitions) and it still seems to say NTFS not RAW. Making grinding/buzzing noise, wants to format etc. I have about 600GB of vitally important data in there.

RAIDI have a 5big Lacie NAS that has 5x 2TB disks and 2 disks have failed and appears as New Disk whilst 3 show as inactive. I believe I have not lost my data as the RAID could be running in degraded mode. Have attempted deep search with Easus. Lost partition requires data recovery (if possible) for user daviid.westwell only.

Disk is Toshiba SATA MQ01ACF032 I also have a duplicate disk of above for donor parts I am a contractor so costs will be incurred by me and not the company I work for. This is my daughters wD my Passport for Mac. She is a student and has both "RAW" images and jpegs as part of her photography course. The unit I believe is 2TB. It was dropped. The white led light comes on when plugged into a laptop and also the disk feels like it is spinning. A "My Passport" icon appears on the "devices and printers screen" on the laptop to show the drive is recognized by the laptop however she cannot access any content from the external drive. Dropped hard drive, can't connect anymore to mac laptop

Four bay Seagate NAS in RAID 5 setup (4x2tb drives) only around 25% used. NAS showing as 'empty' drive folder with 'RAID 5' status as 'failed'. Web interface showed drive 3 and 4 missing, but later showed all four again with status 'good'. The physical NAS bay shows drive 3 as failed now, with SMART test failed. Drive had been slow, then Wednesday it stopped working.

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