Posts tagged with "data recovery"

Hard Drive Help

computer science labsHi Everyone, the following questions came in via the web site and represent typical hard drive problems that many of us experience. If you are unable to recover the data yourself, data recovery sites like provide data recovery services across the UK.

I have a Western Digital 1TB Caviar Green drive where the pcb has been damaged. I already have a replacement pcb but understand that the chip on the old pcb needs to be transferred onto the replacement pcb. The pcb does not have a u12 chip but does have the Marvell controller chip which I believe is the chip that needs to be transferred. Are you able to transfer the chip across and what price would you charge?

Western Digital My Passport 1TB external drive powers up and light comes on. It sounds like everything is spinning OK and I can see the disk drive in the Device Manager but it won't show up in Windows Explorer. If I run the WD diagnostics it sees the disk but fails. In Disk Management it shows the disk but can't initialise it due to an I/O device error. I would like to recover the data off the disk if possible. I'm not bothered about getting the disk working again if I can just get the data back.

Drive whirrs, clicks twice , repeats several times and isn't accessible. Got black screen of death, Windows won't load. Can't access system at all and wrongly thought data backed up in Dropbox. Think I'm on Windows 7. Really need to get this data back. Had guy out from a call-out company and all he could offer was to restart Windows but lose all data. Do you think you can retrieve my data or should I just give up?

I need all photos recovered from a Galaxy S3. Can you assist?

Touro Mobile USB 3.0 500 GB/Go External Harddrive. My external harddrive seems to have a dodgy connection – it will momentarily pair to the computer but then stops. Is there anything you can do to recover the files from it?

Does there anyone who can help me with my Lacie 5big network 2 please? My Lacie has been desynchronized. Its showing red light… My external portable hard drive suddenly stopped being found by my laptop. I searched for it on drive manager. Found it and tried to re-initialise it but came back with an I/O error. It has a lot of data on it (mostly music). Any suggestions? How much would recovery cost?

In all theses cases data recovery cost vary between £500 and £2000, so obviously your data has got to be worth that amount to you.

Hard Disk Help

In this, my first post of 2017 I'd like to thank the UK blogsite Recover Deleted Data for being kind enough to offer assistance with the following data recovery and hard drive help and advice I provided. I've included links where appropriate to further useful information.

WD Scorpio hard driveMy colleague has an NTFS formatted 2TB WD Elements USB hard drive that he dropped.
Since the drop, the drive is not usable. It can be seen in windows device manager correctly and also is seen as a device in Linux however cannot be mounted and the smart details show a high reallocated sector count.
There's no nasty noises coming from it and it seems to spin up happily when connected it just won't mount for whatever reason.
He'd really like to get the data off it, is this something that you think you'll be able to provide?
I understand that you can't guarantee it, however an idea of if it's possible and a price would be appreciated.

The harddrive spins and powers up fine but no data can be read and is not detected in the system bios. I have tried on two different machines. I can hear a slight click in the drive and my father in law did move the machine whilst running so may have knocked something out of place slightly. none of the data is backed up. .

Drive started clicking rapidly and the read speed reduced and driven started hanging. I ran a surface scan which showed some bad blocks around 200, then after a reboot the drive won't mount or show up at all. it is a seagate barracuda 3TB formatted hfs+ and i have a 3tb replacement drive ready

I have the hard drive from an old dell laptop that i would like to access.
i've just come from maplin today and they dont have an readers i could purchase.
would you be able to either recommend a product or help me to get the info from the drive.
here is the spec;
western digital wd600 scorpio.
enhanced ide hard drive.
11 sept 2005.
dcm: hchtjhnb.

Help and Advice with Data Recovery

As a data recovery specialist I work a lot with broken and unresponsive hard drives and smartphones. Here are some of the questions I've been asked lately with help and advice links added accordingly. Interesting a site I have recently been visiting a lot for hard drive recovery help and advice is the data recovery tips site, a UK resource.

There is a mechanical problem with my USB stick. To get the USB out you have to use a button on the side of it to slide it up. This is slightly broken so that the USB won't stay out enough for it to go into my laptop.

I have a Seagate external HDD (1 TB). There seems to be a fault as it has stopped being recognized when plugged in. I tried different usb ports and different laptops. Could you please advise if data can be recovered?

My Toshiba External Hard drive has failed in the last few days. The drive shows a red light on the extra case. To test the Hard drive, I plugged it directly into a PC using SATA cables and still nothing. Does not show in BIOS when booting and has no sounds or motion when plugged in.

HDD CRC errorMy USB flash drive has been subject to some physical damage. I can see the problem however I do not have the precision equipment to reattach the plates of the USB head to the PCB. I believe some off the copper tracks have been damaged also. It requires precision soldering I was wondering if you could give me a price estimation, how much the data recovery would cost or the repair.

I have 60k music files on a 'G' external drive. Problems started when I pushed socket into casing. Took it to a computer shop to find that the disk does not now spin. I have not dropped it or given it cause to break. Would you tell me what the procedure is please? If the data is recoverable, do you transfer it onto a new drive? How long could it take?

The drive is making a clicking noise and is throwing CRC errors when trying to copy off data.
This contains our HMRC PAYE data which has unfortunately not been backed up.
The PAYE database is stored in c:\Users\Justin_000\AppData\Roaming\HMRC, but it can no longer be accessed.

Broken screen on iphone 4, cannot access anything from phone. I am wanting to get my messages and call log back.

I have an external Toshiba external drive which when I connect my pic can't see it. I have tried device mgr and storage through administrative tools but can't see it. I am trying to recover photos and some documents.

LaCie and Buffalo NAS Hard Drive Recovery

In this post I look at several enquiries received asking about data recovery from hard disks from LaCie NAS and Buffalo NAS drives.

NAS hard driveWe have a hard disk in a Buffalo NAS that has died, it starts up and makes a clicking noise but that is all. If we plug it into a caddy it doesn't find a drive letter or doesn't seem accessible. It has some crucial information on there we would like recovering please, unfortunately it wasn't backed up elsewhere.

Do you have ST4000DM000 100710248 REV B HDD board ? if so, how much do you want for it and how much do you take for PCB transfer ?

I am experiencing a problem with my LaCie 5Big 2TB external harddrive (RAID 0). I cannot gain access to my files, and the icon / drive will not show on the desktop or elsewhere in my settings. However, the drive does respond to my Mac being turned on and off, and the LaCie's lights glow as normal (connection is by Thunderbolt). A friend suggests a possible corrupt boot software problem. Apple technical staff have tried to locate / fix the fault without success, and LaCie say I need to copy the data if they are to attempt to tackle the fault. I have had the drive (and Mac) just over two years, and am currently evaluating options as to what to do. Any advice you can provide would be most helpful. If I chose Data Clinic, how much might it cost to recover my files and, if possible, get the drive working again? Could all the work be carried out here at my home? (near Bedford) For information, I run a video production business and edit client work – as well as my own home film projects – saving to the LaCie. It is my belief that the issue arose after the upgrade to the Sierra operating system.

Toshiba 500GB external hard drive when switched on the power light flashes red and blue continuously

My WD Passport Ultra 2 TB worked very well since I bought some five years ago. I used it yesterday but today it did not detected by my laptop and after a while it gave a small "ting" sound, after serveral tries it still not recognised. Please let me know about the cost of recovering the data and the time needs.

Windows 10 crashed and had to be reinstalled. looking for the data on my hard disk. I also have a usb external hard drive that I want to recover the data from this hard drive.

The hard-drive was dropped and now will not register on the computer. You can hear the motor run when its plugged into the Mac but it isn't recognisable. (I have had my Mac looked at and its a problem with the drive). I would like to have the data recovered from the drive and transferred to a new hard drive.

I have two hard drives from two different failed NAS drives. One is a 3TB drive from a Lacie Cloudstation and the other is a 500GB drive from a Buffalostation. I can't access either. Neither is in the chassis.

Getting Back Missing Data

geting data backHello in this post I'd like to share with you some of the messages I've received lately from people missing data from hard drives and smartphones.

  • I have an external hard drive, which has become unresponsive so I am unable to get the files from it. I've taken it into shops who have tried to put the drive in a new external drive and also a docking station. Neither have worked so they believe the problem is with the hardware. The motor on the drive is also not working. I have lots of files, particularly photos that I am desperate to recover, and I am told my only hope is with a specialist. I live in the Maidstone area (Leybourne) and was wondering if this might be something you could help with?
  • Western Digital 250Gb 2.5" HDD WD2500BEVT -00A0RT0 became slow to access while i was tidying up prior to kicking off a new cloud sync. (talk about timing…!) Wish I'd found this page first as been trying to recover first with a Chkdsk then with Linux recovery (Knoppix). Knoppix will not mount drive. Disk does get seen by windows but will not access to a point that explorer hangs and resets (working with Win10). tried using across sata and with an external usb doc to no success. Drive contains ~40Gb of images.
  • My daughter has a document of which is extremely important as it is for her GCSE of which has to be submitted this week and the document has disappeared. It was written on an Apple Mac powerbook in Pages and when she tried to access it yesterday an automatic message appeared to update Pages and when she did this it would not allow her to open it, with an error message saying The Alias cannot be found, we called Apple and they told us to update the operating system to El Capitan of which we have done and now the document has completely disappeared, please can you let me know if this is something that you can help us with urgently
  • I have an external hard drive which has been damaged due to a fall and now won't read any data. Would it be possible for me to drop it off at your office for a survey/repair?
  • WD 2 TB external hard drive doesn't power up right and clicking noise is audible. Suspected head issue.
  • Prestige portable hard drive 31868600 lighting up but disc not turning, possibly 500gb not sure. Looking to recover family photos, word and excel docs.
  • Sony Xperia Z3 Compact Was damaged when dropped and further damaged by repair company 'fixing' screen. Unit is dead and contains unique photos including new baby. Phone is in Aberdeen.

 As usual I can usually resolve the problems on these devices so get in touch for more details.

Data Recovery on SSD Hard Drives

SSD hard driveIn this post we look at rescuing the data from unresponsive SSD hard drives that have stopped working. If you need to understand what an SSD hard drive is you can click this link to Wikipedia

SSD Data Recovery

Question: I have a Seagate 500MB external hard drive SSD which I have had for about 3-4 years. I was using it to view files when it froze, so I switched off the laptop after waiting a while and now the drive is not recognised anywhere, including disk + device management. When plugged in, it initially makes a low beep/buzz that sounds as if the disk is trying to spin but the head is stuck. Soon after, the light starts the flash. Then the noise stops and the light continues to flash. I would desperately like to retrieve the data from it.

Answer: I suggest your disk is a hybrid drive (containing both SSD and HDD characteristics) rather than a full SSD as you mention that they hard drive is trying to spin. SSD hard drives have no moving parts and instead store the data on large memory chips. SSD data recovery is quite different to HDD recovery and exponents such as Data Clinic in the UK are masters at retrieving the data from SSD hard drives.

Retrieve Data from a Bitlocked SSD Hard Drive

Question: I have an external SSD hard drive that I was trying to Encrypt with Microsoft bitlocker. During the encryption process the PC turned itself off. The hard drive is now locked and I can’t unlock it with the password I set or the recovery key. It states that it is not recognised. Can you recover the data in the hard drive, reformat the hard drive and put this data back on?

Answer: It might be possible to retrieve the data from your SSD hard drive. It far easier to manipulate the firmware microcode on an SSD that it is on an HDD and because of this, SSD's can often be programmed to release their data far more easier. Whether it's possible to recover the data from your SSD will depend upon what type of drive it is, what the fault is, and whether we are able to write a program to overcome the problem.

Ask Me !

For any type of hard disk problem, please ask me - I can usually help.

Retrieve Files From Phone and HDD

Retrieve Files From Phone
Hi there, having a major breakdown at the moment… I've smashed my internal screen on my galaxy s7 and I can't recover my Images … I can't afford to lose them and I'm running out of options… Is there any way of saving them

Hi, I recently managed to get my phone wet, it was not submerged but pretty badly surface wet. The device turns on however the screen does not. It stays black, it also does not register my finger touches. It will however detect the pen, and i can hear the clicks when i tap apps, the power options and also the volume switch sounds. I wish to recover all my photographs and contacts from the phone. It sometimes connects to my laptop but the storage is empty. I believe that without being able to navigate to the developer menus I cannot activate usb mode. Please advise on how I can get the memory dump from it. Im not so concerned about the state of the phone, I just wish to get images off it.

Retrieving Hard Disk Data
I've got a WD passport external hard drive. Suddenly became 'unrecognised' in the g drive on my laptop. I've tried on another computer but same happened. Also makes a ticking sound when plugged in the USB port like something is catching. Data on hard drive is mainly word documents from degree and films. Some photos on there also

"Cyclic redundancy check". Some folders and files cannot be read, returning the above message while trying to access them. Other files/folders can be easily (as usual) accessed and opened.

I have an internal Seagate 2Tb HDD that is the master drive (windows is on it). In the morning the PC was working fine no problems. I went away from it and came back and the screen had gone black with an error message saying "insert bootable media, no bootable drive found". Does the same thing on power up every time. The HDD makes a funny beeping sound on starting the PC now. I have tried it in another PC as a secondary HDD and it is still not being recognised at all by Windows. The drive sounds like it starts up but unsure if it is spinning or not. Nothing has happened to the drive to make this happen and I haven't installed anything recently either. The drive is partitioned into 3 separate partitions (C:Windows, D:Documents and E:Games). I have a lot of documents and photos on the drive that I don't want to lose. The main section of data I would want to recover is email data from the C drive and everything on the D drive. The games one isn't as important.

I have a Samsung M3 Portable 2TB Hard-drive formatted in exFAT which I use on my MacBook Pro. I probably have around 1.2TB of data that is stored on there. Recently, it has been quite temperamental – it will work but if I moved the wire, laptop, or the hard drive it would automatically cut off the connection. However, now, I can't seem to get PCs, Laptops, or MacBooks to recognise it at all. The harddrive powers on every time and I can hear it whirring. The light turns on for a period of time, before blinking 3 times and turning off.

Seagate Hard Drive Stopped Working

Seagate logoThis week I've received quite a few enquiries from readers with broken Seagate hard drives. In all cases the data on the drives is valuable, so I can't give the simple advice of simply telling them to buy another hard drive. Instead, we have to look at data recovery options, and the best link I found was this one to Data Clinic's Seagate page.

  • Seagate external hard drive not responding when plugged in. Tried plugging into several computers. The light shows up on the hard drive so the power cord is working and the hard drive can turn on but we cannot access files because the computer will not recognize it.
  • My Seagate 1TB 3.0 external hard drive is not being detected on my Mac. It is not visible in disc utility or on any other computer. I have only used it once before, when I put my files on it and which I now need to access. I am hoping to retrieve my files but am very concerned as the drive cannot be detected for some reason.
  • I have an old Seagate 500 MB hard drive which was working until recently, though my computer's abilty to recognise it was erratic. I bought another hard drive, but have recently lost that (!) and I can't get the seagate to be read by my computer anymore. The light comes on (it has an external power supply) but it doesn't flash anymore.

So, three problems there, all to do with Seagate hard drives. If you are unfortunate enough to be hit with data loss, the best advice I can give you is don't panic, as the actions you take are crucial to resolving whether you'll be getting your data back or not. If in doubt, I advise leaving data recovery to professional specialists like Data Clinic to retrieve your files.

Each Week 10% of Workers Lose Data

That's right - 10% of us suffer some form of data loss, deleted files, broken hard drives, copy and paste errors. The list is endless. How secure are the folders on your own disk drive, would you know? Saving data to a hard drive is easy and convenient - We can get our files and folders almost instantaneously, but how resistant is our digital information? What would happen if our disk drive broke?

One significant point to draw attention to that you should not dismiss is that the digital data is never ever fully safe from harm. You could readily drop your hard drive or have it taken, and if you haven't backed your files up then it is lost forever.

However many of us don't keep our files in this way. We store our information on disks and hard-drives, and pre hard drive information continues to be stored in albums. Some would question which method is considered the safest. Electronic files can be reprinted if something happens to the copies you make, however, in both instances the data may be damaged or ruined.

Before the invention of hard disks, records that people kept in books such as diaries and photo albums was readily lost with a spring clean, not realising what these items were, or we could accidentally pour liquid on them and lose the writing permanently. Unlike old photographs that may be reprinted as long as we still have the negatives, diaries and other paper records will not be resistant.

Bearing this in your mind you might believe digital files are far safer . They may be in some ways but not in others. A great deal depends on how you take care of them. If you have just a single copy and you also lose it or it is corrupted , you might not get it back. If you consider that lots of photos cannot be replaced, you'll understand just how valuable they may be.

Data loss is a very real matter and effects many businesses and organisations everyday. A simple approach to mitigate against data loss is by using some form of data duplication. This can be something easy and straightforward like saving the files to a memory stick or external hard drive, or perhaps something more elaborate like duplicating the files to a RAID or server array or with a storage cloud backup facility. There are many threats to your own data and these include applications dangers like viruses and malware, and hardware problems such as the hard drive crashing. Also remember the so called 'acts of god' such as fire, floods and earthquakes.

Of course you will have the choice to consult the specialists at a data recovery business to help you retrieve the files. However, for the sake of preparing a copy in the cloud, isn't it worth making a back-up you are able to rely on? Treat your important files with the care they warrant.

Datlabs Glasgow - What A Great Company !!

Through the Xmas break I found myself in Scotland seeing my extended family. I hadn't visited them for more than 12 months and was excited about showing them films and pictures of their English relatives.

I arrived securely on a damp New Years Eve morning and accompanying me was my handy 1TB USB hard drive. As I was in a hurry to get indoors I managed to slip in the wet and throw my hard drive from the boot of my car. I watched in terror as it flew across the pavement and landed against a wall. I rushed across to it hoping it would still work. It didn't.

Datlabs Glasgow Data Recovery ServicesWho knows what to do when a hard drive breaks? Well, me for one. First thing to do is see if it's still recognised by the computer, which it wasn't. This told me that the problem was rather serious and beyond my capabilities. I'd need an expert data recovery company if I were to get these photos and movies back. I knew that the highly regarded data recovery company Datlabs had a branch in Glasgow so I phoned them up. 90 minutes later I was in their offices on Woodside Place in Glasgow where they diagnosed my hard drive with a head fault and told me the data was recoverable but would require clean room attention. It couldn't be fixed immediately but the data should be recoverable.

I left my hard drive with them and we made arrangements to meet up on Friday 3rd January. I've just left their Glasgow offices and am overjoyed as I have my precious data in my hands again - all recovered :)    I can't thank the team at Datlabs enough - I was rather upset and annoyed with myself over Christmas for making such a careless mistake and breaking my hard drive. I didn't manage to show my family my pics and movies obviously as my hard drive was being repaired, but now everything is fine again ! Thanks Datlabs - I'll recommend you and your hard drive services to everyone I know.

And here's to you - Have a good 2014 and Happy New Year.

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