Posts tagged with "drive"

It's Western Digital Question Time

Lately I've had a lot of faulty Western Digital hard drives to deal with. Some people are wanting them repaired, others are wanting the data taking off of them. Here are some of the enquiries:

I own a WD Passport external hard drive (1TB) which has stopped appearing on laptop so I am unable to access my files. It appears on 'open devices' on the laptop and the files are accessible when I plug it into my tv. When plugged into my laptop I hear a faint clicking sound. How much would it cost to recover my files?

Is it possible to get a budget quote to recover the data from a failed Hitachi HTS541616J9SA00 laptop HDD please? The drive makes a mechanical clicking noise on power up and does not register as an accessible device from the OS.

Western Digital MyPassport external hard drive has started clicking, and does not show up on my computer. It is formatted to a Mac.

My Passport Ultra 2TB (bought 25/10/2016) has stopped working, when I unplug-plug it starts, lights on, spins, but beeps 7 times, pause, 3 times, pause, 3 times and stops, sometimes in loops (7-3-3). After a few research, I assumed the problem is from the hardware. It didn't dropped, it is always safely connected as a backup disc, I had to carry it with me several times, always in safe conditions. First, I would like to know if I can do something about it on my own first or extract the datas with you without breaking the warranty, as you do not appear an the official WD's list.

The HD can't be opened from any device.

Drive spins up but is not recognised by BIOS or by Windows. Possible controller issue? If possible would like it repaired, but if not the photos and documents in the user area are my priority. 2TB Seagate Barracuda, DOM 07/12

I have an encrypted hard drive that is not allowing me to access my files. typically, when I plug in the Seagate external hard drive, a message pops up and asks for my password. Now, when I plug it it, I do not get a prompt for a password. I can see my folders and files, but when I try to access them, I get a message that says I do not have access. It has not been dropped/ damaged. I really need to access the data! Hope this is something you can deal with.

Hard Drive Anecdotes

Broken hard disk driveBecause I work in data recovery I'm bound to see a lot of broken hard drives. In this post I write about some of the cases I've dealt with recently and provide interesting anecdotes where appropriate.

Case 1. The hard drive was attached to a NAS and the NAS stopped working. If the drive is attached to the NAS it won't start. I took the drive out of the NAS and plugged to the laptop using a USB-SATA cable but Windows can't see it. No noise, nothing on Windows. Can the data be recovered? How much would it cost?

NAS stands for Network Attached Storage and on multi disk system implies that some sort of RAID technology is in operation (read more about NAS at http://www.seagate.com/gb/en/tech-insights/what-is-nas-master-ti/). It'll be RAID 1 for 2 disk NAS hard drives and RAID 5 for anything above that. The drive appears dead (no noise, and nothing on Windows), therefore it's probably an electrical fault and the data should be recoverable. The cost will be about £450.

Case 2. I have a 1TB external Seagate drive which I was using as a Mac Time Machine backup (see Vital time machine backup notes at http://www.macworld.co.uk/feature/mac-software/complete-guide-time-machine-mac-backup-3626572/) and has a large archive of family photos on it. While trying to restore to my Mac it started to malfunction, running slow and crashing the Mac. It is still live and I can mount it and see the root directories but can't copy anything off it. Can you assist and what are your rates?

I believe your hard drive has media degradation. The data on it should be recoverable, but you're going to have to send it to a hard drive recovery company. Take a look at a good data recovery web blog like http://www.recover-deleted-data.co.uk/ for good recommendations on hard drive data recovery companies.

Case 3. My Seagate external hard drive isn't being recognised in any computer. I have contacted seagate and tried all their suggestions but still no luck. I have to send it back to them to get a new one as its still in warranty but would like all the data taken off if possible, they do do data recovery but its not covered in warranty and its more than i would like to pay! If you could let me know a rough price that would be great, thank you.

It really does depend on what's wrong with you hard drive. You don't provide any symptoms so it's difficult to give an accurate diagnosis of the problem. In cases like this the best I can do is provide you with a guide price for the recovery which will be somewhere between £350 and £800.

So I hope these anecdotes will provide some insight in to the world of hard disk recovery. Please let me know if you have any questions.

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