Posts tagged with "uk"

Seagate Hard Drive Stopped Working

Seagate logoThis week I've received quite a few enquiries from readers with broken Seagate hard drives. In all cases the data on the drives is valuable, so I can't give the simple advice of simply telling them to buy another hard drive. Instead, we have to look at data recovery options, and the best link I found was this one to Data Clinic's Seagate page.

  • Seagate external hard drive not responding when plugged in. Tried plugging into several computers. The light shows up on the hard drive so the power cord is working and the hard drive can turn on but we cannot access files because the computer will not recognize it.
  • My Seagate 1TB 3.0 external hard drive is not being detected on my Mac. It is not visible in disc utility or on any other computer. I have only used it once before, when I put my files on it and which I now need to access. I am hoping to retrieve my files but am very concerned as the drive cannot be detected for some reason.
  • I have an old Seagate 500 MB hard drive which was working until recently, though my computer's abilty to recognise it was erratic. I bought another hard drive, but have recently lost that (!) and I can't get the seagate to be read by my computer anymore. The light comes on (it has an external power supply) but it doesn't flash anymore.

So, three problems there, all to do with Seagate hard drives. If you are unfortunate enough to be hit with data loss, the best advice I can give you is don't panic, as the actions you take are crucial to resolving whether you'll be getting your data back or not. If in doubt, I advise leaving data recovery to professional specialists like Data Clinic to retrieve your files.

The Rise of Artificial Intelligence

A scene from the film I RobotArtificial Intelligence, otherwise known as AI is something of an enigma. It's always going to be here in 6 months or so but it never actually arrives. The thought of a computer that thinks for itself is quite scary for many people. At the moment computers are rule based machines that simply follow a set of rules (often very complex) to reach an outcome.

AI, is the next step, where a computer is able to develop complex rules for itself and act on them. Elon Musk, a tech entrepreneur recently voiced his concerns over where artificial intelligence is going is not alone - many AI researchers share his fears, see http://www.computerworld.com/article/2840815/ai-researchers-say-elon-musks-fears-not-completely-crazy.html, and for an understanding of what AI actually is click this link http://www.merriam-webster.com/dictionary/artificial%20intelligence

Seeing as after many years we still haven't been able to achieve many people believe that AI will never really materialise, but where does the divide between complex rule based machines and AI actually lay? Computers are certainly developing and becoming more complex in the jobs they can do, such as flying drones and bomb disposal machines, but all they are doing is following a set of rules and processing information according to what data they are processing. They are not actually thinking, and that's the difference.

Datlabs Glasgow - What A Great Company !!

Through the Xmas break I found myself in Scotland seeing my extended family. I hadn't visited them for more than 12 months and was excited about showing them films and pictures of their English relatives.

I arrived securely on a damp New Years Eve morning and accompanying me was my handy 1TB USB hard drive. As I was in a hurry to get indoors I managed to slip in the wet and throw my hard drive from the boot of my car. I watched in terror as it flew across the pavement and landed against a wall. I rushed across to it hoping it would still work. It didn't.

Datlabs Glasgow Data Recovery ServicesWho knows what to do when a hard drive breaks? Well, me for one. First thing to do is see if it's still recognised by the computer, which it wasn't. This told me that the problem was rather serious and beyond my capabilities. I'd need an expert data recovery company if I were to get these photos and movies back. I knew that the highly regarded data recovery company Datlabs had a branch in Glasgow so I phoned them up. 90 minutes later I was in their offices on Woodside Place in Glasgow where they diagnosed my hard drive with a head fault and told me the data was recoverable but would require clean room attention. It couldn't be fixed immediately but the data should be recoverable.

I left my hard drive with them and we made arrangements to meet up on Friday 3rd January. I've just left their Glasgow offices and am overjoyed as I have my precious data in my hands again - all recovered :)    I can't thank the team at Datlabs enough - I was rather upset and annoyed with myself over Christmas for making such a careless mistake and breaking my hard drive. I didn't manage to show my family my pics and movies obviously as my hard drive was being repaired, but now everything is fine again ! Thanks Datlabs - I'll recommend you and your hard drive services to everyone I know.

And here's to you - Have a good 2014 and Happy New Year.

Recovering Data After The UK Storms

Map of East Yorkshire including HullThe UK city of Hull saw it's fair share of bad weather this week as storms hit the entire east coast of England, closing shops and local businesses and flooding houses. Now the clean up operation is on as computer support and data recovery services work hard to retrieve data lost when the storms arrived to get businesses back online and running again.

Computer systems and hard drives that store the data are easily damaged by flooding, water will cause many electrical problems and as you can imagine, having a hard drive submerged in water is not good for the data. In fact recovering data from hard drives that have been flooded is a very skilled job. You may think it's a simple case of waiting for the hard drive to dry out and then powering it back up again but this is one of the worst things that can happen. As soon as a wet hard drive begins to dry out it's metallic parts begin to rust. This is something that needs to be avoided because rust will destroy any attempt to recover hard drive data. It's there imperative that wet hard drives are not just left somewhere warm to dry out.

Hard drives that have been in water will often have damaged controller boards caused by when water came in contact with the hard drive when it was powered on. Using a replacement PCB is a pointless exercise as the the a drive's controller board contains data unique to the drive. It's necessary to use a data recovery company to repair the hard drive and get access to the data.

The first thing to do with a damaged hard drive is to get it working again before attempting to recover the data on it and Data Clinic Ltd have been heavily involved in the flood cleanup operation helping local businesses and schools with damaged computer systems regain access to their data. Over the past week or so they have recovered data from both servers and standalone hard disk drives, belonging to both businesses and households.

The storms hit the whole of the east coast of England, flooding businesses and shops, and closing schools and companies. Hard disk drives are not indestructible even if they are using RAID and many now face a wait to see if their data can be recovered as they had no backups in place.

Anyone can back their data up, it's not a difficult thing to do. Data can be backed up to a variety of devices such a memory sticks and external hard drives. With the fast speed of broadband, many people and companies choose to backup their data online using the internet. This has the advantage of storing their data in an offsite location away from any such dangers as flooding. Computer systems will go wrong and break, when this happens it's important to avoid data loss by having a decent data backup plan and implementing it. This will avoid the need for a data recovery service should the computer system develop a fault access to the data be lost.

There's no question that the recent storms and flooding have caused widespread damage to homes and businesses in the East of England. Fortunately data recovery services can often retrieve data from damaged hard drives even after storms. The figures have not yet been compiled on how many businesses lost data and how much money was lost, but it'll be interesting to see what effect the storm had.

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